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1. Are credit cards accepted?

Yes, we accept all major credit cards and checks.

2. Are tent permits required?

Yes. Please contact our office at (203) 854-7760 and we will direct you to the appropriate resources.

3. What are the hours I can take out building permits?

Building permits are handled by appointment only. Trade permits can be taken out between 8:30 am and 10:30 am.

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1. How do I become a professional dispatcher?

There are several steps to becoming a professional dispatcher. For more information and to apply online, please view the following page. Become a Professional Dispatcher

2. Do you give tours of the Combined Dispatch and Communication Center?

Tours of the Police Department, including Combined Dispatch, are handled by Community Services. Combined Dispatch tours are subject to limitations and restrictions due to the nature of the work and setting. Contact Community Services at (203) 854-3074 for more information.

3. Do you offer internships or volunteer positions in Combined Dispatch?

Do to privacy, confidentiality, and security issues, we do not offer internships and volunteer positions. However, positions may be available elsewhere in the Police Department. For more information, contact Community Services at (203) 854-3074.

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1. Do you have the FEMA flood maps? Can you tell me if my property is within a flood zone?

FEMA produces Flood Insurance Rate Maps (FIRMs) that are best viewed digitally.  We recommend you head to FEMA's Flood Map Service Center webpage where you can search by address to find maps of your area. 

To learn more about special flood hazard zones in Norwalk, there are additional resources here on the Planning & Zoning webpage. 

2. I know my project requires a wetland permit. Which permit level do I apply for?

We recommend you call the Conservation Office at (203) 854-7744 to discuss the scope of your project. Permit level is determined by a variety of factors, including the proximity of all activities to the water resource, the amount and type of activity, the total cubic yards of material displaced, and the existing character of the land where the activity is proposed.

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1. Where is my voting location?

Contact the Registar of Voters at (203) 854-7996 to find where you are scheduled to vote. Voting Location Lookup

2. When is my garbage collection day?

To find your garbage collection day, contact customer service by phone at (203) 854-3200 or by Viewing The Solid Waste Collection Map.

3. Why wasn't my garbage / recycling / yard waste collected?

For collection information, please contact customer service by phone at (203) 854-3200 or by Click and Request.

4. When is the next yard waste collection?

Please view the following document for yard waste collection schedule & guidelines.

Yard Waste Collection Schedule & Guidelines

5. Where is the Yard Waste Site located?

The Yard Waste Site is located at: 15 S. Smith St. Norwalk, CT 06851

Yard Waste Site & Collection Information

6. Where is the Transfer Station located?

The Norwalk Transfer Station is located at: 61 Crescent St. Norwalk, CT 06851

Transfer Station Information

7. How do I get a Disposal Pass to use the Transfer Station or Yard Waste Site?

The Disposal Pass is required at the Norwalk Transfer Station and Yard Waste Site, please see additional information on webpage for Disposal Pass.

8. If my collection day falls on a holiday, when will my garbage and recycling be picked up?

Please view the following document for garbage and recycling pick-up information. Holiday Collection Schedule

9. Where can I get a recycling cart?

Please call Customer Service at 203-854-3200 to request your first recycling cart.  

Additional recycling carts can be purchased for $65 from City Carting:
30 Meadow Street
Norwalk, CT 06851

10. Where can I dispose of my old electronics?

Residents can recycle old or used electronics at the Norwalk Transfer Station:
61 Crescent St.
Norwalk, CT 06851

Electronics Recycling

11. When is the next hazardous waste collection day?

For more information on the hazardous waste collection days, please view the following document. Hazardous Waste Collections

12. Where can I get a resident beach pass?

You can get a resident beach pass online or at the Recreation and Parks Department, located at:
125 East Ave.
Room 129
Norwalk, CT 06856
Online Resident Beach Pass

13. Where can I get a copy of a birth or marriage certificate?

Please visit the Town Clerk's office to get copies of birth or marriage certificates. The town clerk's office is located at:
125 East Ave.
Norwalk, CT 06851 Town Clerk's Office

14. How can I get tax bill information?

Bill and payment information is available online. E-Tax Bill Information

15. Where can I find motor vehicle tax information?

For motor vehicle tax information, contact the tax collector at:
125 East Ave.
Room 105
Norwalk, CT 06851
Ph: (203) 854-7731

You can also look up this information online. E-Tax Bill Information

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1. How do I prepare for an emergency?

Preparing for a disaster doesn't have to cost a lot of money or take a lot of time. Make a plan, build a disaster kit and get informed about emergencies that can affect us in Norwalk. We have many helpful links in our safety library and the preparedness section.

2. How do I volunteer after a local emergency?

Our best resources after an emergency are individuals and groups who are affiliated with the City. By joining the Disaster Reserve volunteer program and getting trained now, you'll be able to provide the help we need in a disaster. There are many opportunities and training is easy. Please visit the volunteer section of this site to learn more.

3. Where is my nearest Disaster shelter?

During a hurricane or other natural disasters, Brien McMahon HS on Highland Ave, is the primary emergency shelter. Because resources to staff, 2 shelters at once may be limited, we open BMHS first, then would open Norwalk High. The shelter will have cots and wool blankets, but we recommend residents pack a 'go-kit' with clothes, pillow, medication and sleeping bag, etc. Both shelters are pet-friendly, but residents must bring crates and basic supplies for their pets.

4. How will I know if I have to evacuate?

In a coastal storm, such as a Hurricane or Nor'easter, evacuations of coastal areas in South and East Norwalk and Rowayton may be needed. The City will use the Code Red notification system as well as media (radio and tv) to alert residents. Fire and Police may also assist. Specific directions would be provided at the time of evacuation.

5. How do I sign up for emergency alerts?

The Notify Norwalk service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Notify Norwalk service, authorized users can send thousands of messages in minutes.

Emergency Alert Information and Signup

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1. What is mitigation planning?

Mitigation planning is a process through which communities assess risks and identify actions to reduce vulnerability to hazards through hazard mitigation.

2. What are the benefits of mitigation planning?

It creates safer communities by reducing loss of life and property damage. For example, the rigorous building standards adopted by 20,000 communities across the country are saving the nation more than $1.1 billion a year in prevented flood damages.

It allows individuals to minimize post-flood disaster disruptions and recover more rapidly. For example, homes built to NFIP standards incur less damage from floods. And when floods do cause damages, flood insurance protects the homeowner’s investment, as it did for the more than 200,000 Gulf Coast residents who received more than $23 billion in payments following the 2005 hurricanes.

Mitigation planning also lessens the financial impact on individuals, communities, and society as a whole. For example, a recent study by the Multi-Hazard Mitigation Council shows that each dollar spent on mitigation saves society an average of four dollars.

3. What is a mitigation plan?

A mitigation plan is a community-driven, living document that communities use to reduce their vulnerability to hazards.

4. Why assess and plan for risk?

The plan and its process show the link between land-use decisions and vulnerability. It serves as a tool to be used by planners or other officials to advise and inform decision makers.

5. What is the Stafford Act?

The Robert T. Stafford Disaster Relief and Emergency Assistance Act (Public Law 93-288), as amended by the Disaster Mitigation Act of 2000, provides the legal basis for State, local, and Indian Tribal governments to undertake a risk-based approach to reducing risks to natural hazards through mitigation planning.

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1. Does the Notify Norwalk service replace other systems that have been used to provide time-sensitive information to residents?

This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past. Also, TV, radio, and our city website will continue to broadcast important announcements.

2. Is my telephone number included in the notification database?

It is our intention and hope that every residence and commercial facility in our community be included in the notification database.

For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.

3. May I use a cell phone as my notification database listing?

Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

4. What precautions are being taken to protect personal information?

Notify Norwalk is a service provided by Emergency Communication Network (ECN). This company takes security and privacy concerns very seriously and does not sell, trade, lease, or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. ECN only utilizes secure transmissions with its customers. No confidential information is ever transmitted between ECN and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24 hours a day, seven days a week with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. ECN also retains an external, independent security firm to perform annual security audits.

5. Will there be a way to positively identify incoming calls that are made by the city using the system?

The caller-ID number for calls generated by the Notify Norwalk service will be the same as the City Hall Department phone number. In addition, every message will begin with the same standard announcement: “Hello, this is _________ calling with an important message from the City of Norwalk”. The message content will follow this standard introduction.

6. Will the Notify Norwalk service work if I have a call screening system on my phone?

There are several varieties of call screening devices that use differing protocols for screening. In general, the system has been found to work with these devices; however, some may require some type of pre-programming to allow our city’s telephone number to pass through.

We may conduct periodic tests to assure that messages are being delivered to numbers in the notification database.

7. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?

For non-residents or owners who reside out of our city, you may provide an additional phone number to be included in our database to contact during certain situations.

In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Please contact the Office of Emergency Management at (203) 854-0238 to provide us with that information.

8. If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

9. My primary phone or my second listing is a cell phone with a non-local area code. Will the Notify Norwalk service call numbers outside the area?

Yes. The area code does not impact whether or not a call is made.

10. How does the Notify Norwalk system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for no-answer calls and call-waiting calls. If the phone is answered by a message recorder, the message will be left on the answering device.

If, after several attempts the call does not successfully go through, the system will stop attempting to call.

11. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?

Yes. Please contact the Office of Emergency Management at (203) 854-0238 to change the phone number in our notification database.

12. I was not able to listen to the entire call. Is there a way to repeat the message?

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

13. I answer the phone but the “hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio / television volumes, people talking, or busy traffic noise.

When you receive the next call, say “hello” once, and turn down the volume of your radio / television or press the mute button on your telephone to allow full message delivery.

14. How many points of contact can I add for my household? How do I communicate with additional family members?

Each household can have two phone numbers and two e-mail addresses. As part of your family disaster plan, consider who will receive the Notify Norwalk messages and how they will share this message with other family members.

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1. When should I file a complaint?

• If your landlord has demanded an increase that you believe is unfair


• If your landlord wants to charge you for utilities / services when they used to be included in the rent or are shared by all tenants


• If you believe that your present rent is unfair because your apartment has unsafe and unhealthy conditions, or conditions which violate the housing code

2. Who may file a complaint with the Fair Rent Commission?

Only tenants may file a complaint with the Fair Rent Commission. Any tenant who lives in Norwalk may file a complaint; you do not need a written lease. You do not need a lawyer to file a complaint.

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1. If the fire alarm in my house goes off and is a false alarm, will the Fire Department fine me?

After three malfunctions of your alarm system in one year, you will be fined for false alarms. If you alarm went off for other reasons, such as burnt food, you will not be fined.

2. Who should I call to make a complaint about the Fire Department?

To make complaints, you can contact the:

• Assistant fire chief by calling (203) 854-0232 during normal business hours


• Deputy chief on duty at headquarters at any time by calling (203) 854- 0242


• Fire chief by writing a complaint and sending it to:
  121 Connecticut Ave.
  Norwalk, CT 06854

3. How do i find information on underground storage tanks?

Click on the oil tank lookup to find more information.

Oil Tank Lookup

4. What number should I call for general questions?

Please contact the Fire Department at 203-854-0200.

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1. What architecture firm did the City use to design the new Central station?

The City went to bid and awarded the contract to Pacheco/ Ross in New York. Dennis Ross and David Pacheco are the architects of record for this project.

2. Will the new station be environmentally friendly?

When the Department began the design process, we established a goal to work towards LEED Silver certification and we are committed to this goal.
LEED, or Leadership in Energy and Environmental Design, is an internationally recognized mark of excellence and provides building owners and operators with a framework for identifying and implementing practical and measurable green building design, construction, operations and maintenance solutions.

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1. Who should I call if I see someone dump oil down a storm drain?

If you see someone dumping oil or other similar materials down a storm drain, contact the Dispatch Center at (203) 866-3312. They will send someone to investigate the incident.

2. Why do fire trucks show up when people call 9-1-1 for ambulances?

The Norwalk Fire Department is designated as an emergency medical first-responder. Because fire stations are located throughout the city, firefighters, who are trained to handle all medical emergencies, often arrive before ambulances and can start life-saving procedures like CPR. View the following page for more information. Fire Department Emergency Medical Services

3. Why do so many fire trucks respond to simple incidents?

Our firefighters prepare for the worst that can happen in any situation. If there is even a remote possibility that the call could be for a building fire, as many as five fire trucks will be dispatched. Responding as quickly and safely as we can for the worst possible encounter ensures that we are always prepared for any situation. View the following page for more information on fire services. Fire Services

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1. Where can I get battery-powered smoke detectors?

The Fire Marshal's Division coordinates with the American Red Cross (ARC) to provide free smoke detectors for Norwalk residents. Installations are done by trained Red Cross volunteers and/or Fire Inspectors. To learn more or schedule an installation, contact the ARC at 1-877-287-3327 and choose option 1. Fire Marshal's Division

2. How many smoke detectors should I have in my house?

You should have a smoke detector in every bedroom and outside sleeping areas. You also need them on every floor of the house.

3. How often should I change the batteries in my smoke detectors?

You should change your batteries twice a year. A good way to remember this is to change your batteries when you change your clocks in the spring and fall.

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1. How do I sign up for emergency alerts?

The Notify Norwalk service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Notify Norwalk service, authorized users can send thousands of messages in minutes.

Emergency Alert Information and Signup

2. When is my garbage collection day?

To find your garbage collection day, contact customer service by phone at (203) 854-3200 or by Viewing The Solid Waste Collection Map.

3. Why wasn't my garbage / recycling / yard waste collected?

For collection information, please contact customer service by phone at (203) 854-3200 or by Click and Request.

4. When is the next yard waste collection?

Please view the following document for yard waste guidelines.  

Yard Waste Collection Guidelines

5. Where is the Yard Waste Site located?

The Yard Waste Site is located at:
15 S. Smith St.
Norwalk, CT 06851

Yard Waste Site & Collection Information

6. Where is my voting location?

Contact the Registar of Voters at (203) 854-7996 to find where you are scheduled to vote. Voting Location Lookup

7. Where is the Transfer Station located?

The Norwalk Transfer Station is located at:
61 Crescent St.
Norwalk, CT 06851

Transfer Station Information

8. How do I get a Disposal Pass to use the Transfer Station or Yard Waste Site?

The Disposal Pass is required at the Norwalk Transfer Station and Yard Waste Site, please see additional information on webpage for Disposal Pass.

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1. Does the Grants Department allocate money to local nonprofits?

No, because the Grants Department does not fund any organizations. However, an essential component of the department’s mission is assisting local nonprofits in locating funding opportunities and fostering community collaboration in seeking grants for Norwalk. If you are a local nonprofit agency looking for funding or want to collaborate with a city agency on a grant application, please call our office at (203) 854-7894 and we will determine how we may be able to help you.

2. How can my organization access funds that the City of Norwalk grants to nonprofits?

The City of Norwalk has two grant processes for nonprofit organizations. The first is administered through Norwalk’s Finance Department. Contact Director of Management and  Budgets at (203) 854-7708 for more information. The second grant process is the CDBG Program, administered by the Norwalk Redevelopment Agency. For more information go to the Redevelopment Agency grants website or call (203) 854-7810 ext. 46781.

3. How can my organization become aware of other grant opportunities?

There are a number of websites and electronic newsletters available that list current funding opportunities. In addition, the Grants Department constantly researches grant opportunities for city departments and local nonprofit organizations. Grants Department

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1. What is the minimum temperature required for heat in a residential or commercial building?

A minimum of 65 degrees must be maintained at all times. Any temperature less than 65 degrees Fahrenheit shall be deemed injurious to the health of the occupants.

2. Is there a turn on or turn off date to provide heat in a dwelling or establishment?

No. A minimum temperature of 65 degrees Fahrenheit must be maintained at all times.

3. Does the city spray for mosquitoes?

The Health Department oversees a larvicide program that treats catch basins and stagnant waterways every summer.

4. Does the Norwalk Health Department test drinking water?

The Health Department tests well water (not city water) for bacteria only on a fee-for-service basis. Tests for chemicals or other elements must be done by a private laboratory.

Water Quality Testing

5. Does the Norwalk Health Department identify ticks and test them for Lyme disease?

The Health Department will identify ticks that have been removed from a person's body. Those ticks identified as deer ticks are forwarded to the Connecticut Agricultural Experiment Station for Lyme disease testing.

This service is free to Norwalk residents and has a nominal fee for those who live out of town but choose to bring the tick to Norwalk. Results of the Lyme testing can be expected to take at least five weeks.

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1. How do I find out information about people buried in Norwalk?

Contact the Norwalk Museum and Archives at (203) 866-0202

2. How do I find out if a property is on the Historic Resource Inventory?

This information will soon be available online. Until then, please contact the Norwalk Museum and Archives at (203) 866-0202.

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1. How can I find out about technology projects and RFPs?

All RFPs are released through the city's Purchasing office. Vendor and general inquiries regarding RFPs and other technical projects should be addressed directly to Purchasing at (203) 854-7712. View Purchasing & Central Services or Bids for more information.

2. How can I become a preferred technology vendor for goods and services with the City of Norwalk?

To find out how to become a preferred technology vendor for goods and services with the City of Norwalk, contact the Purchasing office at (203) 854-7892. Purchasing & Central Services

3. Who do I contact with comments or questions about the city's website?

The City of Norwalk invites comments and questions about how it can continually improve its web services to the public. Please contact Customer Service at (203) 854-3200 or simply click on the Website Feedback Form.

Website Feedback form

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1. Where is the museum located?

The Norwalk Museum is located in the old city hall building at the intersection of North Main and Marshall Street, in South Norwalk at: 41 N. Main St. South Norwalk, CT 06854

Norwalk Museum

2. Is the museum handicap-accessible?

Yes, the museum is handicap-accessible. Please park in the parking lot off Marshall Street, behind the museum building and enter up the ramp, located on the left rear side of the building. Please use the call box and follow the directions to be buzzed in. There are handicap-accessible bathrooms and an elevator.

Norwalk Museum

3. What are your parking options?

The museum parking lot is located off Marshall Street and behind the building. The parking is free but with limited parking spots. In the area, you may also park at the municipal Webster Street Parking or the Maritime Parking Garage - both are near the Museum.

Norwalk Museum

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1. Do you have any job openings?

Please visit the following website to view the City of Norwalk's current employment opportunities. Job Openings

2. How do I apply for a job?

The City of Norwalk only accepts online employment applications for positions we currently have open. We do not accept applications submitted by email, fax, mail or in-person. If there is an open position you are interested in, please visit our job openings website to submit your application through our online recruiting system.

3. How and where do I file for unemployment?

Unemployment claims are processed through the Connecticut Department of Labor. Submit an unemployment claim.

The closet office to the City of Norwalk is located at: 2 Lafayette Sq. Bridgeport, CT Ph: (203) 455-2700

Additional Locations

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1. Do I have to fill out an application?

A completed application, which includes certain information, is required for all positions. Required information is denoted with an asterisk (*). The more information you provide, the easier it will be to effectively evaluate your skills, abilities and qualifications. Incomplete applications may be rejected, so please be thorough.

2. Will I automatically be considered for other positions if I previously submitted an application?

No. You must apply for each position in which you are interested even if you have applied for it in the past.

3. Will a criminal conviction disqualify me for job consideration?

A criminal conviction will not automatically disqualify you from employment. Criminal convictions are evaluated on a case by case basis depending on the nature of the position.

The City of Norwalk performs background checks on those individuals applying for all positions. While a criminal conviction will not automatically disqualify you, failure to honestly answer questions about criminal convictions constitutes falsification of an application and will automatically disqualify you from consideration by the City of Norwalk now and in the future. Therefore, you need to be sure you honestly and thoroughly complete all questions about criminal convictions.

4. What if I want to submit a resume?

You may either attach or cut and paste a resume into your application. Please note, submitting a resume does not substitute for completing the application form.

5. Who will see my application if I use the online application process?

All information is on a secure web server. Only the Personnel Department staff and other authorized City personnel will have access to your information.

6. I don't have a computer at home. Where can I use a computer to apply for a job?

There are two kiosks located in the City of Norwalk, Personnel Department, 125 East Avenue, Room 123. Computers with internet access are available at the local libraries, as well.

7. I’m not very comfortable with computers. How can I get help applying for jobs online?

You are welcome to come to Personnel department, 125 East Avenue, Room 123 where staff will work with you to create an online application. Also, if you are a first time user you may want to print the application instructions, which provides illustrated step-by-step instructions.

Job Application Instructions

8. I am having difficulty setting up and/or using NeoGov on my computer (Firefox users).

With the increasing popularity of the Firefox browser, lots of bugs are being reported to the vendor. If you are receiving a 'page not found' error message please read the message below.

NeoGov is best viewed with Microsoft Internet Explorer 5.0 or higher. If you are using Firefox or other browsers you may experience intermittent problems when used on our site. Mac users should try other browsers like Internet Explorer 5.1 for the Mac or Safari.

If you still need assistance after trying Internet Explorer, please call NeoGov at 888-NEOGOV1 or 888-636-4681.

9. How do I know my application has been received?

Shortly after you have submitted your application, you should receive an email stating we have received your application. If you do not, you can log back into your account and click on the “Application Status”. You will see the positions you have applied for with the City of Norwalk. If you do not see the application listed, you need to try to submit again.

Account Login

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1. Are drug and alcohol tests part of the pre-employment process?

The City of Norwalk conducts pre-employment drug tests for all full-time employees.

2. Are medical examinations required?

All sworn police and fire personnel and certain positions in public works require post offer medical examinations.

3. Does the City of Norwalk conduct pre-employment criminal background checks?

Applicants under serious consideration for employment, or those who have been extended a contingent job offer, will undergo a pre-employment, criminal background check. The nature and scope of the background check is a function of the position.

4. Will my references be checked?

During the pre-employment process, you will submit names and numbers of two (2) professional references; preferably a supervisor for the Personnel Department to contact regarding your work performance.

5. How long is the pre-employment process?

The background check can take 2-3 weeks. In certain instance applicants will be hired contingent upon successful completion of the background examination.

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1. How do I apply for a job with the City of Norwalk?

The City of Norwalk only accepts online applications for employment. We only accept applications for positions we currently have open. If there is an open position you are interested in, please go to our job openings page to submit your application through our Online Recruiting System.

We do not accept applications submitted through email, fax, or mail. Only applications submitted through our online recruiting system will be considered.
Job Openings

2. What do I do if I’m interested in a position, but it is not open?

You can fill out a job interest card by filling out request notification by category form online. You will be notified via email as soon as the category you are interested has a job opening. Job Interest Card

3. I missed the deadline - can I still apply?

As with any position, once a closing date has passed, no applications will be accepted or considered.

4. I see that you have various types of jobs. Can I submit an application for any of these positions at any time?

No, Personnel will only accept applications for those positions that are currently under active recruitment; however, you can fill out a job interest form online. You will be notified via email as soon as the category you are interested has a job opening Job Interest Form

5. What do I do if I need assistance applying because of a disability?

Please contact the Personnel and Labor Relations Department at 203-854-7716.

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1. How long is the application/recruitment process?

The length of each recruitment process will vary, but the intent is to move as quickly as possible. The process may take 2 to 6 weeks or longer, after the application deadline, before interviews are scheduled.

2. How do I find out the status of my application?

Once you have submitted your application, you can view the status at any time by logging into your account. Once you have logged in, click on “Application Status”.

Account Login

3. What happens when my application is reviewed?

City of Norwalk selects applicants for employment on the basis of their skills, experience, and education. Your application will be reviewed against the job you applied for, so it is important to read the job announcement and to supply detailed information about your experience and skills as they relate to the description of the job:
•Minimum Qualifications: It is mandatory that you meet the Minimum Qualifications in order to be considered for the job. Be sure you clearly indicate on your application that you meet these minimums. In some cases, a combination of education, experience and training may be substituted for a college degree.

•Special Requirements: Some job announcements include mandatory requirements for licenses, bilingual ability, certificates, etc. A candidate must meet these requirements in order to be considered for the job opening.

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1. What department do I call about parking on streets?

For more information about parking on streets, please contact the Police Department at (203) 854-3000. Norwalk Police Department

2. Who do I call if I have a noise complaint?

For noise complaints, please call the Police Department at (203) 854-3000. Norwalk Police Department

3. What department issues demolition permits?

The Code Enforcement Department handles the issuing of demolition permits. Contact them at (203) 854-7760. Building Code Enforcement

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1. How do I obtain a copy of a Police Report?

The RECORDS UNIT window is located in the front lobby (to the left) of Police Headquarters at 1 Monroe Street, Norwalk CT 06854. Email - npdrecordsunit@norwalkct.gov  OR CALL (203) 854-3009 or (203) 854-3151 - Clerks may be busy at the window, please leave a message with your return phone number.

HOURS:  Monday - Friday;  8:30am - 4:00pm   BY ONLINE APPOINTMENT ONLY - CLICK HERE TO BOOK AN APPOINTMENT - Online Appointment System Choose the Records Unit calendar. Closed from 12:00 - 1:00 pm and on City observed holidays.               

FEES:   $.50 cents per page for all reports - CASH ONLY - No Bills larger than $10 bill.  No Credit Card or Apple Pay accepted.

ACCIDENT REPORTS:  Are available online for an additional fee - CLICK HERE https://www.buycrash.com/
     You must have the case number to use this service. Enter the full digit case number including zeros. example 230000XXXX.                                

Freedom of Information Requests:  A request can be filed by using the City of Norwalk link - CLICK HERE https://www.norwalkct.gov/forms.aspx?fid=123 OR - FAX your request to the Records Unit at (203) 854-3090.  Make sure to include your email for a response.

* PLEASE ALLOW 10 DAYS FOR MOST REPORTS TO BE COMPLETED AND APPROVED BY A SUPERVISOR.

** Some reports cannot be released due to pending investigations OR are regulated by state statutes.  Information may also be redacted in accordance with state statutes. 

3/24/23

 

2. How do I get my Fingerprints taken?

Fingerprinting services, for any purpose, are provided ONLY for bona fide permanent NORWALK RESIDENTS. You Must present a valid State of Connecticut Driver License or Identification Card with a Norwalk address. If you have moved to Norwalk, please follow all State DMV laws and properly change your address prior to getting fingerprinted.

We will only fingerprint Non-Residents as a condition of employment with a Norwalk Company but you MUST bring a letter from the Company on their letterhead that includes your name and purpose of fingerprinting as proof. We will also fingerprint a Non-Resident Business Owner that requires fingerprinting to meet a license requirement. A Non-Resident property owner is not eligible.    

 

LOCATION: Norwalk Police Headquarters – 1 Monroe Street, Norwalk CT 06854 – Records Division window.

FINGERPRINTING HOURS:  BY ONLINE APPOINTMENT ONLY (See Step # 2)

                                                          WALK-INS WILL NOT BE ACCEPTED.

     Tuesday:  9:00am – 12:00pm & 1:30pm – 4:00pm

     Wednesday:  9:00am – 12:00pm & 1:30pm – 4:00pm

*Please arrive 5 minutes prior to your appointment start time so your paperwork can be checked. The appointment starts at the beginning time of your appointment slot. If you arrive more than 5 minutes late for your appointment, you will not be fingerprinted as your lateness will interfere with the next appointment slot.

FEES:  $15 per Applicant Transaction Number (ATN) on the Livescan machine or $15 for the first 2 fingerprint cards printed. Then $5 per card after the ATN or 2 cards fee. PAYMENT ACCEPTED – CASH; DEBIT/CREDIT CARD

   

STEP # 1:  YOU MUST FIRST REGISTER ON THE STATE OF CT CCHRS FlexCheck SITE** - CLICK HERE - http://ct.flexcheck.us.idemia.io/cchrspreenroll and enter your 8 digit Service Code.  The Service Code should match the purpose of your fingerprinting and will be issued by the Agency or Employer that is requiring you to be fingerprinted for employment or an application. The Service Code is specific to each Business, Agency or Town and cannot be shared. Once you complete the registration process on FlexCheck and pay the State and Federal fees, you will receive an APPLICANT TRANSACTION NUMBER (ATN).

**YOU DO NOT NEED TO REGISTER ON THE STATE OF CT CCHRS FlexCheck IF: You need to be fingerprinted for another State that provided cards or need FBI fingerprint cards for Immigration; ATF; Federal or Out of State Applications such as- Nursing – Insurance – Finance – Employment – Pistol Permits.  Go to STEP # 2.

SERVICE CODES FOR NORWALK APPLICATIONS ONLY: 

NORWALK TEMPORARY PISTOL PERMIT APPLICANT:   E91E - 8915 

NORWALK MASSAGE THERAPIST / EMPLOYEE:  F74B - CBF5  Massage Therapist Instructions

NORWALK PAWNBROKER LICENSE:  2CD5 - D4AE                   

NORWALK PRECIOUS METALS/STONES LICENSE:  9BF0 - 6532

NORWALK SECOND HAND DEALER LICENSE:  A304 - 397B

COMMON STATE OF CT SERVICE CODES:

LETTER OF GOOD CONDUCT:  2F3A - 90FB
DMV PUBLIC PASSENGER ENDORSEMENT:  618E - A155
BOARD OF PARDONS/PAROLE:  96EO - A9E5

You MUST bring this Applicant Transaction Number to your fingerprint appointment by either printing out the email response or producing it on your cell phone at the Records Unit window.

WE CANNOT OPEN THE FINGERPRINT MACHINE WITHOUT YOUR APPLICANT TRANSACTION NUMBER (ATN) AND YOU WILL NOT BE FINGERPRINTED.

STEP 2 -  BOOK YOUR FINGERPRINT APPOINTMENT DAY/TIME HERE - CLICK ON LINK - Fingerprinting Online Scheduling - AND CHOOSE THE FINGERPRINTING CALENDAR.
**Note: When booking, you will receive an email from "Norwalk Online Appointment" (also check your Junk Inbox). You must click on the blue word "CONFIRM"  within 24 hours to lock in the appointment or it will be purged. If a calendar month has no appointment times showing - click NEXT MONTH on the top right of calendar. 

** NOTE: MOISTURIZING HANDS FOR SEVERAL DAYS PRIOR TO YOUR APPOINTMENT WILL HELP WITH THE QUALITY OF YOUR PRINTS.

 BAD WEATHER POLICY: We will mirror the Norwalk Public Schools for the day in question.  If the Schools are closed for the Day - Fingerprinting will be Canceled for that Day. If the Schools have a Delayed Opening - the morning session of Fingerprinting will be Canceled. If the Schools have an early Dismissal - the afternoon session of Fingerprinting will be Canceled. https://norwalkps.org/

An effort will be made to reschedule the canceled appointments on the Thursday of the same week at the same appointment times. You will receive an email confirming the rescheduled appointments.

Any questions can be directed to the Norwalk Police Identification Unit at (203) 854-3019 and leave a message for a return call.

3/24/23

 

3. How do I obtain a Pistol Permit?

The Norwalk Police Department only issues 60 Day Temporary State of Connecticut Pistol Permits to bona fide Permanent Residents of the City of Norwalk.  Non-Resident Property/Business owners are not eligible and must apply to the town in which they reside.  You Must be 21 years of age at the time you are fingerprinted.  See the listed steps below and follow in that order.

 

STEP # 1 -   You Must first complete a Pistol Safety Course that has been approved by the State of Connecticut Special Licensing and Firearms Unit that includes "Live Fire" and receive a certificate. For more info, click on the link to see the requirements and approved instructors. Frequently Asked Questions - Pistol Permits (ct.gov)  Click on link to view "Invalid NRA Certificate" example.  This certificate has not been accepted since 2016 and is no longer recognized by the NRA.

STEP # 2 - Complete a State of Connecticut Pistol Permit application (form DPS-799-C) and have it Notarized.  Answer all questions. Incomplete answers can be subject to a denial or arrest for False Statement as indicated on page 4 of the application.

Pistol Permit Application and Instructions - Click here to print an application and instructions or you can pick one up at the Norwalk Police Front Desk. 

STEP # 3 - You MUST Pre-Enroll with the State of Connecticut Criminal History Request System and pay for your State of CT and FBI fingerprint background checks before you can be fingerprinted. This site is called the CCHRS Flexcheck system.  If you fail to pre-enroll, you will not be fingerprinted as the machine will not open.

The CCHRS Flexcheck website is at the following link: https://ct.flexcheck.us.idemia.io/cchrspreenroll

ENTER SERVICE CODE – E91E-8915  (Norwalk Police Temporary Pistol Permit code) to get started. This code is only for Norwalk Residents.

Complete the required information and pay the State ($75) and FBI ($13.25) fees online. (no longer collected at the Police Dept.)

PRINT OUT – APPLICANT TRANSACTION NUMBER (ATN) – YOU MUST BRING THIS TO THE FINGERPRINT APPOINTMENT!!!

STEP # 4 – Book an Online Fingerprint Appointment by clicking here:  Fingerprinting Online Scheduling

You will need to bring the completed and notarized application (and all materials listed in the instructions) along with the Application Transaction Number (ATN) and pay the $70 fee to the Norwalk Police Department at the time of fingerprinting. If you are missing any documents, you will not be processed and will have to rebook an appointment.

ALL TEMPORARY PISTOL PERMITS EXPIRE 60 DAYS AFTER THE DATE SIGNED ON THE PERMIT.  MAKE SURE YOU PICK UP THE PERMIT AS SOON AS YOU ARE CALLED AND MAKE ARRANGEMENTS TO COMPLETE THE PROCESS WITH THE STATE POLICE AT TROOP G IN BRIDGEPORT OR CSP HEADQUARTERS IN MIDDLETOWN.  WE ARE NOT RESPONSIBLE FOR THE CT STATE POLICE HOURS OR PROCEDURES.