The RECORDS UNIT window is located in the front lobby (to the left) of Police Headquarters at 1 Monroe Street, Norwalk CT 06854. Email - firstname.lastname@example.org OR CALL (203) 854-3009 or (203) 854-3151 - Clerks may be busy at the window, please leave a message with your return phone number.
HOURS: Monday - Friday; 8:30am - 3:30pm . Closed from 12:00 - 1:00 pm and on City observed holidays. BY ONLINE APPOINTMENT ONLY - CLICK HERE TO BOOK AN APPOINTMENT - Online Appointment System Choose the Records Unit calendar.
FEES: Case Reports = $.50 cents per page for all reports - CASH ONLY - No bills larger than $10 bill. No Credit Card or Apple Pay accepted.
Case Photos = $5 per CD (Still Photos)
Case Video = $30 per hour (1 hour minimum fee)
Body Worn Camera = $30 per hour (1 hour minimum fee)
Dashboard Camera = $30 per hour (1 hour minimum fee)
** Any video over each 1 hour increment will be charged an additional $30; such as 2 hours and 12 minutes = $90.
ACCIDENT REPORTS: Are available online for an additional fee - CLICK HERE https://www.buycrash.com/ You must have the case number to use this service. Enter the full digit case number including zeros. Example 240000XXXX.
Freedom of Information Requests: A request can be filed by using the City of Norwalk link - CLICK HERE https://www.norwalkct.gov/forms.aspx?fid=123 OR - FAX your request to the Records Unit at (203) 854-3090 or email to email@example.com Make sure to include your email for a response.
* PLEASE ALLOW 10 DAYS FOR MOST REPORTS TO BE COMPLETED AND APPROVED BY A SUPERVISOR.
** Some reports cannot be released due to pending investigations OR are regulated by State Statutes. Information may also be redacted in accordance with State Statutes.
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All requests for Case Photos; Case Videos; Body Worn Camera (BWC) Video and Dashboard Camera Video MUST be in writing. Send request to the Norwalk Police Department – Attention Records Unit: by mail to 1 Monroe Street, Norwalk CT 06854 OR by email to firstname.lastname@example.org
Information Required to Fulfill Request: Case Number, Date of Incident, Type of Incident.
Return Address: Be sure to include the Name and Return Address for the mailing of the CD/DVD.
FEES: Case Photos = $5 per CD (Still Photos)
PAYMENT: Check Payable to: “City of Norwalk” include case number.
In Person: Cash – Check – Credit/Debit Card.
Questions: Contact the Records Unit at: (203) 854-3009 or (203) 854-3151.
Fingerprinting services, for any purpose, are provided ONLY for bona fide permanent NORWALK RESIDENTS. You Must present a valid State of Connecticut Driver License or Identification Card with a Norwalk address. If you have moved to Norwalk, please follow all State DMV laws and properly change your address prior to getting fingerprinted.
We will only fingerprint Non-Residents as a condition of employment with a Norwalk Company but you MUST bring a letter from the Company on their letterhead that includes your name and purpose of fingerprinting as proof. We will also fingerprint a Non-Resident Business Owner that requires fingerprinting to meet a license requirement. A Non-Resident property owner is not eligible.
LOCATION: Norwalk Police Headquarters – 1 Monroe Street, Norwalk CT 06854 – Records Division window.
FINGERPRINTING HOURS: BY ONLINE APPOINTMENT ONLY (See Step # 2)
WALK-INS WILL NOT BE ACCEPTED.
Tuesday: 9:00am – 12:00pm & 1:30pm – 4:00pm
Wednesday: 9:00am – 12:00pm & 1:30pm – 4:00pm
*Please arrive 5 minutes prior to your appointment start time so your paperwork can be checked. The appointment starts at the beginning time of your appointment slot. If you arrive more than 5 minutes late for your appointment, you will not be fingerprinted as your lateness will interfere with the next appointment slot.
FEES: $15 per Applicant Transaction Number (ATN) on the Livescan machine or $15 for the first 2 fingerprint cards printed. Then $5 per card after initial 2 cards fee. PAYMENT ACCEPTED – CASH; DEBIT/CREDIT CARD
STEP # 1: YOU MUST FIRST REGISTER ON THE STATE OF CT CCHRS FlexCheck SITE** - CLICK HERE - http://ct.flexcheck.us.idemia.io/cchrspreenroll and enter your 8 digit Service Code. The Service Code should match the purpose of your fingerprinting and will be issued by the Agency or Employer that is requiring you to be fingerprinted for employment or an application. The Service Code is specific to each Business, Agency or Town and cannot be shared. Once you complete the registration process on FlexCheck and pay the State and Federal fees, you will receive an APPLICANT TRANSACTION NUMBER (ATN).
**YOU DO NOT NEED TO REGISTER ON THE STATE OF CT CCHRS FlexCheck IF: You need to be fingerprinted for another State that provided cards or need FBI fingerprint cards for Immigration; ATF; Federal or Out of State Applications such as- Nursing – Insurance – Finance – Employment – Pistol Permits. Go to STEP # 2.
SERVICE CODES FOR NORWALK APPLICATIONS ONLY:
NORWALK TEMPORARY PISTOL PERMIT APPLICANT: E91E - 8915
NORWALK MASSAGE THERAPIST / EMPLOYEE: F74B - CBF5 Massage Therapist Instructions
NORWALK PAWNBROKER LICENSE: 2CD5 - D4AE
NORWALK PRECIOUS METALS/STONES LICENSE: 9BF0 - 6532
NORWALK SECOND HAND DEALER LICENSE: A304 - 397B
COMMON STATE OF CT SERVICE CODES: (LISTED ON THEIR WEBSITES)
LETTER OF GOOD CONDUCT: 2F3A - 90FBDMV PUBLIC PASSENGER ENDORSEMENT: 618E - A155BOARD OF PARDONS/PAROLE: 96E0 - A9E5
You MUST bring this Applicant Transaction Number to your fingerprint appointment by either printing out the email response or producing it on your cell phone at the Records Unit window.
WE CANNOT OPEN THE FINGERPRINT MACHINE WITHOUT YOUR APPLICANT TRANSACTION NUMBER (ATN) AND YOU WILL NOT BE FINGERPRINTED.
STEP 2 - BOOK YOUR FINGERPRINT APPOINTMENT DAY/TIME HERE - CLICK ON LINK - Fingerprinting Online Scheduling - AND CHOOSE THE FINGERPRINTING CALENDAR. (or type in "NORWALK ONLINE APPOINTMENT HUB" in your browser)**Note: When booking, you will receive an email from "Norwalk Online Appointment" (also check your Junk Inbox). You must click on the blue word "CONFIRM" within 24 hours to lock in the appointment or it will be purged. If a calendar month has no appointment times showing - click NEXT MONTH on the top right of calendar.
** NOTE: MOISTURIZING HANDS FOR SEVERAL DAYS PRIOR TO YOUR APPOINTMENT WILL HELP WITH THE QUALITY OF YOUR PRINTS.
BAD WEATHER POLICY: We will mirror the Norwalk Public Schools for the day in question. If the Schools are closed for the Day - Fingerprinting will be Canceled for that Day. If the Schools have a Delayed Opening - the morning session of Fingerprinting will be Canceled. If the Schools have an early Dismissal - the afternoon session of Fingerprinting will be Canceled. https://norwalkps.org/
If you receive an email of potential Bad Weather and potential cancellations - you might want to book an appointment for the following week.
Any questions can be directed to the Norwalk Police Identification Unit at (203) 854-3019 and leave a message for a return call.
You MUST be a bona fide permanent resident of the City of Norwalk to be eligible to apply. Non-resident property/business owners are not eligible and must apply through the State Police Firearms Unit for a Non-Resident permit. You must be 21 years old at the time you submit your application.
STEP # 1: You MUST FIRST complete a Pistol Safety Course within the past 2 years of your application submission, that has been approved by the State of Connecticut Special Licensing and Firearms Unit that includes "Live Fire" and receive a certificate. Such as a NRA, USCCA, or Other Courses that provide a certificate along with a letter from the State Police Firearms Unit indicating that their program has been approved. Effective July 1, 2024, no certificate that issued over 2 years from the date that you submit your application will be accepted per CT Public Act 23-53.
For more info, click on the link to see the requirements and approved instructors from the State Firearms Unit, click on the following link: Frequently Asked Questions - Pistol Permits (ct.gov)
Click on link to view "Invalid NRA Certificate" example. This certificate has not been accepted since May of 2016 and is no longer recognized by the NRA.
STEP # 2: Complete a State of Connecticut 60 Day Temporary Pistol Permit application (form DPS-799-C Rev. 08/04/2022) and have it Notarized. Answer all questions. Incomplete applications can be subject to a denial or arrest for False Statement as indicated on page 4 of the application. Pistol Permit Application and Instructions - Click here to print an application and instructions or you can pick one up at the Norwalk Police Front Desk.
STEP # 3: Complete the online Pre-Enrollment Connecticut Criminal History Request System (CCHRS) to get your Application Transaction Number for fingerprinting:
STEP # 4: Schedule your fingerprint appointment online.
ALL FINGERPRINT APPOINTMENTS MUST BE MADE ONLINE NO WALK-INS WILL BE ACCEPTED.
A) Go to the Norwalk Police website under the FAQs section “How do I Obtain a Pistol Permit” link and click on “Fingerprinting Online Scheduling” and choose a date and time slot. OR
B) type “Norwalk Online Appointment Hub” into your internet browser and choose the calendar for “Fingerprinting Services” OR
C) Go to www.norwalkct.org/fingerprinting (or click on the link)
Fingerprinting Hours :
Tuesday: 9:00 am – 12:00 pm & 1:30 pm – 4:00 pm
Wednesday: 9:00 am – 12:00 pm & 1:30 pm – 4:00 pm.
Location: 1 Monroe Street – Police Headquarters
Once in Lobby, go left to the RECORDS window.
STEP # 5: Items you MUST bring to the fingerprint appointment. Failure to have any of the items listed below will make your application incomplete and you will NOT be fingerprinted. Make sure you have each Item Number.
1. FULLY COMPLETED APPLICATION:
On a State of Connecticut Pistol Permit Application Form DPS-799-C (revised 08/04/22). Outdated forms will not be accepted. Check off the box for “60 Day Temporary State Pistol Permit” on page 1. All Questions must be answered.
2. NOTARIZED APPLICATION: Have the application notarized prior to your arrival. We do not notarize applications.
3. APPLICANT TRANSACTION NUMBER (ATN)
Must bring a print out of the Applicant Transaction Number (ATN) that you were issued at the completion of the online Pre-Enrollment. You CANNOT be fingerprinted without this number.
4. BASIC PISTOL SAFETY COURSE CERTIFICATE: An original Certificate of Completion for a course approved by the Commissioner of Public Safety in the safety and use of pistols and revolvers.
**If you are submitting a NRA certificate that has been issued after May of 2016, they must be the new NRA approved form with Level 1 – 4 completion. ***The NRA’s “Home Firearms Safety Course” and “First Steps Pistol Orientation Program” are NOT accepted.
5. PHOTO: One (1) passport size color photo of yourself to attach to application.
Norwalk Police Fee = $70 (fingerprinting and background)
Payment Methods: CASH or DEBIT/CREDIT CARD or MONEY ORDER- payable to “City of Norwalk”.
7. VALID PHOTO IDENTIFICATION: Proof of your identity and your Norwalk Residency.
State of Connecticut Driver License with Norwalk address OR
State of CT Photo Identification Card with Norwalk address
Change your License and Registration with CT DMV prior to the fingerprint appointment if necessary.
Out of State Driver Licenses will NOT be accepted.
8. PROOF of U.S. CITIZENSHIP or Legally in the U.S.
A)You Must Bring One (1) of the Following:
Your United States Birth Certificate;OR
Your Valid United States Passport;OR
Your Valid United States Permanent Resident Card
B) Non-Immigrant Alien in the United States legally:
1 – Visa or I-94 form (valid)
2 - Exceptions under 18 USC 922(y)(2)
The Temporary Pistol Permit is valid for only 60 days from the date it is signed and will not be re-issued. You must then convert the Temporary Pistol Permit to a State Permit with the Connecticut State Police and book an appointment on their website.
Any Questions contact:
Lt. Art Weisgerber
email@example.com (best option due to availability)
Revised 2/29/24 Lt. Weisgerber
The Norwalk City Code 11A mandates that all burglar and holdup alarm systems and Users along with Alarm Contractors be registered with the Norwalk Police Department’s Alarm Administrator.
§ 11A-14 Notice and registration of alarm devices required.
On or after 90 days of the effective date of this article:
A. No person, firm or corporation shall install an alarm device without first providing the Alarm Administrator with the name, address and phone number of the owner of the premises wherein an alarm device is to be installed. An occupant of such premises, other than the owner, can accept responsibility for an alarm device used on the premises by executing a written acceptance form and filing the name with the Alarm Administrator.
B. Each alarm user shall register his alarm device or devices with the Alarm Administrator prior to use of the alarm device.
C. Each user of an existing alarm device or contractor acting on behalf of an alarm user shall register the alarm device with the Alarm Administrator.
Alarm User Registration Form Click link for form
§ 11A-18 Registration of contractors required.
A. Each contractor that wishes to provide authorized alarm device inspection and repair services shall register with the Alarm Administrator.
B. Contractor registration shall be accomplished by filling out a form provided by the Alarm Administrator which shall include such information concerning the identity of the applicant, the type of its business organization (individual proprietorship, partnership, corporation), the principal place of business of the entity, the places of business from which Norwalk alarm users will be served, the types and makes of equipment the contractor is qualified to service, as the Administrator may require. The Administrator shall issue the contractor a written acknowledgment of proper registration.
C. It shall be the responsibility of each contractor to notify in writing the Alarm Administrator of changes in the registration information within 30 days of the change.
Alarm Contractor Registration Form Click link for form
Information on Fraud Complaints and Scams
Fraud complaints are complaints of larcenies involving deceit or deception: ID Theft, Credit Car & Check Frauds, Bank Frauds, Counterfeit Checks, Internet/Web Frauds, Scams involving Western Union, Money Gram or similar wire transfer entities as well as larcenies involving street scams or hustles, financial abuse scams of the elderly and similar complaints.
The Investigative Services Unit maintains one specially trained detective who is a Certified Fraud Examiner, and works exclusively on the investigation of fraud complaints.
If you have any questions, please contact Detective John Sura via email at Investigative Services Bureau or call (203) 854-3039.
What you need to know about fraud and scams
TO REPORT IDENTITY THEFT
Please download, review and complete the ID Theft Affidavit & Form and then contact the Police Department to have a Patrol Officer initiate the investigation by calling (203) 854-3000.
In order to be considered for employment as a police officer with the Norwalk Police Department, applicants must:
Once minimum qualifications are met, apply online through PoliceApp.com. Entry level apply HERE Certified Officers apply HERE.
The Norwalk Department of Police Service is an equal opportunity employer. Minority and female participation is encouraged.
Municipal Resident Hiring Policy
The city wishes to promote the recruitment and hiring of city residents. To this end, positive consideration shall be given in the selection process to Norwalk residents.
For further information or questions, contact the Training & Recruitment Division at (203) 854-3003.
Those wishing to hire an off-duty officer for security or traffic control must contact the extra duty office. For more information, please view the following webpage.
Criminal records checks are conducted by the State of Connecticut Department of Public Safety. The form is available online through the DPS website.
To offer commendations or complaints about a Norwalk police officer, please view the following webpage.