PLEASE READ FOR IMPORTANT INFORMATION CONCERING PAYMENT OPTIONS and SYSTEM ISSUES.
The Tax Collector’s and Assessor’s offices converted to a different software system on March 1, 2023. Please be patient with us as we learn to process payments and navigate this change.
There may be issues with the online payment portal and / or the telephone payment system. If you are unable to make a payment online or over the phone at this time, please try again several hours later, or the next day. We expect these lingering issues to be resolved soon.
The online E tax bill lookup system also has changed. The new system looks different, but you still are able to look up what you owe, and what you paid. You will now also be able to put items directly in your "shopping cart" to pay them.
We are mindful of the inconvenience to taxpayers and have scheduled this conversion at a time when the impact will be minimized (at the beginning, rather than end, of a month). We appreciate your patience.
The easiest, most convenient, most economical, and most reliable way to make your tax payment is by E Check (Electronic Check / ACH payment). This can be done online or over the telephone. There is a modest charge of only $1.25 for paying by E Check. No actual check writing; no stamp, trips to the mailbox, no paper. Avoid the anxiety and delay of mailing your payment. The payment is secure and timely. The fee for an E Check is usually less than the fees incurred when using a credit, debit or ATM card to pay. Go to the following link: https://www.mytaxbill.org/inet/bill/home.do?town=norwalk or call (203) 318-9523.
Norwalk City Hall re-opened fully on May 21, 2021. The tax collector’s office is open for in person transactions, with no appointment necessary, from 8:30 am - 4:00 pm. Payments may be made by credit card, debit card, ATM card, check, money order, or cash. There is no requirement to wear a mask in Norwalk City Hall although many employees and visitors still do. If you have questions about the mask policy or other COVID-19 related policies, please contact the Mayor's Office, or refer to the Mayor's COVID-19 updates.
You may still make your payment by mail. A courtesy reply envelope is included with your tax bill if you wish to pay by mail, or you may send your payment to: Tax Collector, City of Norwalk, PO Box 5530, South Norwalk CT 06856. Be sure to write your list numbers on your check. List numbers are shown on your payment coupons. If you wish to have a receipt returned to you, please send the entire lower portion of your tax bill (both payment coupons) and a self-addressed, stamped envelope with your payment. You may expect to receive a receipt back within a few days to weeks, depending on how busy we are. We will not send back your receipt if you fail to include a self-addressed, stamped envelope. Payments legibly postmarked by the U.S. Postal Service on or before Wednesday, February 1, 2023, are on time, regardless of when they are received by the Tax Collector’s office. For your own benefit, obtain a ‘receipt of mailing’ from the U.S. Postal Service when mailing your payment if you choose to mail your payment close to the deadline.
We have experienced delays in receiving some mailed payments. Also, we are still learning how to process payments on a different software system. As a result, we are processing mail more slowly, and you may experience a longer wait time for your mailed payment to be received, processed and posted.
We are aware of the inconvenience, and apologize for the delays.
Pay your bill anytime, anywhere - online or telephone payments with a credit, debit, or ATM card. As noted above, for a modest fee of $1.25, you may pay by ACH payment (E Check) from our website or by phone. This affords you the certainty that your payment has been received, eliminates anxiety and worry about mail delivery, eliminates the burden of going to city hall or one of the local banks to pay in person, and allows you to process the transaction at a time that is convenient to you.
There are additional non-refundable fees charged by our payment provider, Invoice Cloud, for securely processing credit, debit and ATM card payments. Fees are an additional 2.99% (as of March 26, 2023) of the total, and are always disclosed up front.
To pay by credit, debit, or ATM card, or by E Check, call (203) 318-9523, or go to : https://www.mytaxbill.org/inet/bill/home.do?town=norwalk
Taxpayers were able pay their tax bills in person at area banks prior to February 1, 2023. You do not have to be a customer of the bank in order to pay there, and there is no charge to you for this service. This service is provided subject to the bank branches’ ability to transact business due to COVID-19; service may be limited to drive through service, or there may be other limitations, depending on the branch. This option is available only through the last day to pay without interest and we expect to be able to offer the service again in June 2023. A list of participating bank branches is found elsewhere on this website. You will receive a receipt from the bank at the time you make your payment. You must bring your entire tax bill with you for this purpose. We are grateful to the local banks who partner with the City to provide this service to our mutual customers.
View additional methods for paying your taxes.