What precautions are being taken to protect personal information?

Notify Norwalk is a service provided by Emergency Communication Network (ECN). This company takes security and privacy concerns very seriously and does not sell, trade, lease, or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. ECN only utilizes secure transmissions with its customers. No confidential information is ever transmitted between ECN and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24 hours a day, seven days a week with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. ECN also retains an external, independent security firm to perform annual security audits.

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1. Does the Notify Norwalk service replace other systems that have been used to provide time-sensitive information to residents?
2. Is my telephone number included in the notification database?
3. May I use a cell phone as my notification database listing?
4. What precautions are being taken to protect personal information?
5. Will there be a way to positively identify incoming calls that are made by the city using the system?
6. Will the Notify Norwalk service work if I have a call screening system on my phone?
7. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
8. If I have provided more than one phone number, when will they be called?
9. My primary phone or my second listing is a cell phone with a non-local area code. Will the Notify Norwalk service call numbers outside the area?
10. How does the Notify Norwalk system respond to busy signals or no-answer situations?
11. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
12. I was not able to listen to the entire call. Is there a way to repeat the message?
13. I answer the phone but the “hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
14. How many points of contact can I add for my household? How do I communicate with additional family members?