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1. How do I obtain a copy of a Police Report?

The RECORDS UNIT window is located in the front lobby (to the left) of Police Headquarters at 1 Monroe Street, Norwalk CT 06854. Email - npdrecordsunit@norwalkct.gov  OR CALL (203) 854-3009 or (203) 854-3151 - Clerks may be busy at the window, please leave a message with your return phone number.

HOURS:  Monday - Friday;  8:30am - 4:00pm   BY ONLINE APPOINTMENT ONLY - CLICK HERE TO BOOK AN APPOINTMENT - Online Appointment System Choose the Records Unit calendar. Closed from 12:00 - 1:00 pm and on City observed holidays.               

FEES:   $.50 cents per page for all reports - CASH ONLY - No Bills larger than $10 bill.  No Credit Card or Apple Pay accepted.

ACCIDENT REPORTS:  Are available online for an additional fee - CLICK HERE https://www.buycrash.com/
     You must have the case number to use this service. Enter the full digit case number including zeros. example 230000XXXX.                                

Freedom of Information Requests:  A request can be filed by using the City of Norwalk link - CLICK HERE https://www.norwalkct.gov/forms.aspx?fid=123 OR - FAX your request to the Records Unit at (203) 854-3090.  Make sure to include your email for a response.

* PLEASE ALLOW 10 DAYS FOR MOST REPORTS TO BE COMPLETED AND APPROVED BY A SUPERVISOR.

** Some reports cannot be released due to pending investigations OR are regulated by state statutes.  Information may also be redacted in accordance with state statutes. 

3/24/23

 

2. How do I get my Fingerprints taken?

Fingerprinting services, for any purpose, are provided ONLY for bona fide permanent Norwalk Residents. You MUST present a valid State of Connecticut Driver License or Identification Card with a Norwalk address.  If you have moved to Norwalk, please follow all State DMV laws and properly change your address with them before getting fingerprinted.

We will only fingerprint Non-Residents as a condition of employment with a Norwalk Company but you MUST bring a letter from the Company on their letterhead that includes your name and purpose of fingerprinting as proof. We will also fingerprint a Non-Resident Business Owner that requires fingerprinting to meet a license requirement. A Non-Resident property owner is not eligible.    

 

LOCATION: Norwalk Police Headquarters - 1 Monroe Street, Norwalk CT 06854.  Upon entering the lobby, go left to Records Unit window.

 

FINGERPRINTING HOURS:  TUESDAY: 9:00 am – 12:00 pm & 1:30 pm – 4:00 pm  

                                               WEDNESDAY: 9:00 am – 12:00 pm & 1:30 pm – 4:00 pm  

                                               BY ONLINE APPOINTMENT ONLY - WALK-INS NOT ACCEPTED.

** Please arrive 5 minutes prior to your appointment start time so your paperwork can be checked.  The appointment starts at the beginning time of the appointment slot.  If you arrive more than 5 minutes late for your appointment, you will not be fingerprinted as your lateness will interfere with the next appointment slot.

FEES: $15 per Applicant Transaction Number (ATN) on the Livescan or $15 for the first 2 fingerprint cards printed. Then, $5 for each additional card printed. 
   PAYMENT ACCEPTED: CASH or DEBIT/CREDIT CARD.

STEP 1 -  YOU MUST FIRST REGISTER ON THE STATE OF CT CCHRS FlexCheck site**– http://ct.flexcheck.us.idemia.io/cchrspreenroll (CLICK on LINK)  and enter your provided 8-digit SERVICE CODE for your fingerprinting reason. This SERVICE CODE will be provided by whomever is requiring you to get fingerprinted for a background check or License/Permit.  The SERVICE CODE is specific to each Town/City or Agency and not for Out of State applications.  See Below. This registration process will result in the issuance of your Applicant Transaction Number (ATN).

** You DO NOT need to Register on CCHRS FlexCheck if:  You have been provided fingerprint cards from another State for an application or need FBI cards to mail with an application.  Examples would be: Immigration or Out of State: Nursing - Insurance - Finance - Employment - Pistol Permits.

SERVICE CODES FOR NORWALK APPLICATIONS ONLY: 

NORWALK TEMPORARY PISTOL PERMIT APPLICANT:   E91E - 8915 

NORWALK MASSAGE THERAPIST / EMPLOYEE:  F74B - CBF5  Massage Therapist Instructions

NORWALK PAWNBROKER LICENSE:  2CD5 - D4AE                   

NORWALK PRECIOUS METALS/STONES LICENSE:  9BF0 - 6532

NORWALK SECOND HAND DEALER LICENSE:  A304 - 397B

COMMON STATE OF CT SERVICE CODES:

LETTER OF GOOD CONDUCT:  2F3A - 90FB
DMV PUBLIC PASSENGER ENDORSEMENT:  618E - A155
BOARD OF PARDONS/PAROLE:  96EO - A9E5

After you have confirmed your Service Code, enter your required personal information and pay the required fee. The fee paid at this time is to the State of CT for the future fingerprint background checks by the State of CT and the FBI. Once you click Submit, you will receive your Applicant Transaction Number (ATN) by email that has been assigned for you to be fingerprinted. You MUST bring this Applicant Transaction Number to your fingerprint appointment by either printing out the email response or producing it on your cell phone at the Records Unit window.

WE CANNOT OPEN THE FINGERPRINT MACHINE WITHOUT YOUR APPLICANT TRANSACTION NUMBER (ATN) AND YOU WILL NOT BE FINGERPRINTED.

STEP 2 -  BOOK YOUR FINGERPRINT APPOINTMENT DAY/TIME HERE - CLICK ON LINK - Fingerprinting Online Scheduling - AND CHOOSE THE FINGERPRINTING CALENDAR.
**Note: When booking, you will receive an email from "Norwalk Online Appointment" (also check your Junk Inbox). You must click on the blue word "CONFIRM"  within 24 hours to lock in the appointment or it will be purged. If a calendar month has no appointment times showing - click NEXT MONTH on the top right of calendar. 

** NOTE: MOISTURIZING HANDS FOR SEVERAL DAYS PRIOR TO YOUR APPOINTMENT WILL HELP WITH THE QUALITY OF YOUR PRINTS.

 BAD WEATHER POLICY: We will mirror the Norwalk Public Schools for the day in question.  If the Schools are closed for the Day - Fingerprinting will be Canceled for that Day. If the Schools have a Delayed Opening - the morning session of Fingerprinting will be Canceled. If the Schools have an early Dismissal - the afternoon session of Fingerprinting will be Canceled. https://norwalkps.org/

An effort will be made to reschedule the canceled appointments on the Thursday of the same week at the same appointment times. You will receive an email confirming the rescheduled appointments.

Any questions can be directed to the Norwalk Police Identification Unit at (203) 854-3019 and leave a message for a return call.

3/24/23

 

3. How do I obtain a Pistol Permit?

The Norwalk Police Department only issues Temporary State of Connecticut Pistol Permits to bona fide permanent residents of the City of Norwalk.  Non-Resident Property/Business owners are not eligible.  You must be 21 years of age at the time you are fingerprinted.  The process now requires a Pre-Enrollment step with the State of Connecticut prior to being fingerprinted and submitting a completed and notarized application on a DPS-799-C form at the fingerprint appointment.  See the listed steps below and follow in that order.

 

STEP 1 – You MUST first go to the Connecticut Criminal History Request System (CCHRS) website at https://ct.flexcheck.us.idemia.io/cchrspreenroll 

                  ENTER SERVICE CODE – E91E-8915  (Norwalk Police Temporary Pistol Permit code)

                  Complete the required form and pay the State ($75) and FBI ($13.25) fees online. (no longer collected at the Police Dept.)

                  PRINT OUT – APPLICANT TRANSACTION NUMBER (ATN) – YOU MUST BRING THIS TO THE FINGERPRINT APPOINTMENT!!!

 

STEP 2 – COMPLETE PISTOL PERMIT APPLICATION AND HAVE IT NOTARIZED.  See Application and Instructions link below. Make sure you bring all the items listed in the Instructions to the Fingerprint Appointment.

 

STEP 3 – BOOK AN ONLINE FINGERPRINT APPOINTMENT using the “Fingerprinting Online Scheduling” link below.

 

Pistol Permit Application and Instructions - Click here to print an application and instructions or you can pick one up at the Norwalk Police Front Desk.

Fingerprinting Online Scheduling - Click here to book a fingerprint appointment.

Click on link to view "Invalid NRA Certificate" example.  This certificate has not been accepted since 2016.

ALL TEMPORARY PISTOL PERMITS EXPIRE 60 DAYS AFTER THE DATE SIGNED ON THE PERMIT.  MAKE SURE YOU PICK UP THE PERMIT AS SOON AS YOU ARE CALLED AND MAKE ARRANGEMENTS TO COMPLETE THE PROCESS WITH THE STATE POLICE AT TROOP G IN BRIDGEPORT OR CSP HEADQUARTERS IN MIDDLETOWN.  WE ARE NOT RESPONSIBLE FOR THE CT STATE POLICE HOURS OR PROCEDURES.

4. How do Attorneys or Insurance Companies request Case Photos or Video?

Request Must be in writing to the Norwalk Police Department  - One Monroe Street, Norwalk CT 06854 - Attention Records Unit.

FEE:  $5 per CD - check payable to: City of Norwalk.

Information Required for Request:  Case Number, Date of Incident, Type of Incident.

Return Address:  Be sure to include the Name and Return Address for the mailing of the CD.

Questions:  Contact the Records Unit at (203) 854-3009 or (203) 854-3151.

5. How can I become a Norwalk Police Officer?

For recruitment information, please view the following webpage.

Recruitment and Employment

6. How can I receive a criminal records check?

Criminal records checks are conducted by the State of Connecticut Department of Public Safety. The form is available online through the DPS website. DPS Criminal Records Check Form

7. How do I hire an off-duty police officer?

Those wishing to hire an off-duty officer for security or traffic control must contact the extra duty office. For more information, please view the following webpage. Extra Duty Office

8. Frequently Requested Policies

Here are links to frequently requested policies.

• Departmental Authority
• Oath of Office
• Code of Ethics
• Internal Affairs
• Body Worn Cameras
• Disciplinary Procedures
• Recruitment
• Selection
• Training
• Pursuit & Emergency Driving
• Mental Ill or Gravely Disabled
• Intranasal Naloxone
• Family Violence
• Investigating Bias Crimes
• Crime Prevention
• Public Information
• Community Relations
• Victim/Witness Assistance
• Use of Force
• Less Lethal Weapons
• Police Manual (Code of Conduct)

9. I am the Victim of Identify Theft. What can I do?

A complete package of information on reporting identity theft is available online.

Identity Theft Packet

10. Do I need to register my Private Security Alarm?

The Norwalk City Code mandates that all private security alarms be registered with the police department’s alarm administrator. The form to register is available online.

Alarm Registration Form

11. How do I Commend or Complain about a Norwalk Police Officer?

To offer commendations or complaints about a Norwalk police officer, please view the following webpage.

Complaints / Commendations

12. Solicitor's Permit Information for Business & Individuals

Instructions and application forms for both businesses and individuals are located under "Forms, Reports & Permits".

13. Patch Collector Information

We're sorry but at this time the Norwalk Police Department will only accept patch requests from other police agencies. We can not accommodate requests from collectors.