Tax Collector’s Office Window Hours: Monday through Friday, 8:30 am to 4 pm. We do not close for lunch.
Taxpayers had until Monday, August 7 to pay without interest. Payments being made now are past due, unless you are paying an adjusted / revised bill (more on this below).
If you receive a revised or adjusted tax bill because your motor vehicle assessment was corrected, you will have 30 days from the day the bill is mailed in order to make payment. For the majority of taxpayers at this time, that date is Tuesday, October 10, 2023. Click the link here to see a sample:
Please enclose the bill you received, bring that bill with you, or refer to the bill number when paying online or by phone.
In some cases, the revised bill is stamped "revised tax bill" in red ink, and will show the pay-by date; otherwise, the revised bills are laser printed, include an explanatory letter, and have Tuesday, October 10 as the pay-by date on the bill. We apologize for the inconvenience. If you have any questions, please reach out to the tax collector's office (billing and payment questions) or the assessor's office (assessment / assessed value questions).
The Tax Collector’s and Assessor’s offices converted to a different software system on March 1, 2023. Norwalk tax bills look different this year! You may click the links below to see some sample bills:
Revised tax bill (Revised / corrected tax bill, with an extended payment period)
Revised / Adjusted motor vehicle bill: Sept. 2023 (Same as above)
2022 grand list real estate, motor vehicle, and business personal property bills were payable by August 7, 2023. They are available online. When looking up your bill, select the option to view "ALL" if you want to see all bills, including prior years; or "DUE NOW" if you want to see only your current bill(s). The online E tax bill lookup system has changed. The new system looks different, but you still are able to look up what you owe, and what you paid. You are now able to put items directly in your "shopping cart" to pay them.
Bills for the first installment of the October 1, 2022 grand list were due July 1, 2023, payable without interest by August 7, 2023. You were given extra time (past August 1) this year because bills were mailed late. Interest for the month of September on late first installment payments is now 4.5%. This represents 1.5% per month for three months (July, August, and September), because interest reverts to the July 1 due date. Interest is charged by the month, not per diem.
Revised / corrected tax bill Please click this link to see a sample revised / adjusted tax bill
Our office filed lien continuing certificates in May, 2023 for tax bills owing past due taxes on the 2021 grand list (due July 2022 and / or January 2023). There is now an additional charge of $24 to release the lien that has been filed.
Tax bills are available online (E Tax Bill Lookup, upper left corner of this page, in the dark blue column) for real estate, motor vehicles and for business personal property. You can search by name, property location, parcel number (for real estate) or other variables. We recommend you search by your last name and first initial.
If you come to pay in person, please enter City Hall through the main entrance. You will be greeted at the security desk, and directed to Room 105, on the first floor.
IF YOUR MOTOR VEHICLE ASSESSMENT INCREASED AN AMOUNT THAT YOU MIGHT CONSIDER MANIFESTLY EXCESSIVE and you did not receive a revised bill in September: Please reach out to the Assessor's Office at (203) 854 7888, or visit their office and ask them to check your account for accuracy. Some taxpayers have seen assessments for older cars increase to very high amounts (for example, in excess of $100,000). Some of these assessments were clearly erroneous. The Assessor's Office identified these accounts, made adjustments and corrected the errors. Please speak directly with a staff member for clarification.
You may also click on the FAQ (Frequently Asked Question) above ("I think my motor vehicle assessment is wrong!") and read the response.
Do you still have questions about why your motor vehicle value increased? Click the links below (or in the Quick Links section on your right) for articles about why motor vehicle values have gone up. Many motor vehicle assessments went up after COVID 19, because of supply chain issues. Used vehicles were worth more, and did not depreciate as they normally do.
** This information was shared by the Connecticut Association of Assessing
Officers (CAAO). Further questions should be directed to the Norwalk Assessor's Office.
125 East Avenue Room 105 Norwalk, CT 06851
If you are staying close to home due to COVID-19 or other concerns, there are options for making your tax payment from home. You may pay by mail, or online or over the telephone using a debit, credit or ATM card, or (recommended) by using an "E check" (ACH payment). Make your check payable to "City of Norwalk Tax Collector" and mail to:
City of Norwalk
125 East Avenue Norwalk, CT 06851
If you need to look up your tax payment history for income tax purposes, we maintain five years of payment history online on the website, above.
For example: if this number appears online: 2022-03-0352327
2022 is the year;
03 is the type of tax (motor vehicle);
0352327 is the bill number.
You may use a debit, credit, or ATM card to pay online, or over the phone.
You may also pay online using an electronic check ("E check" / ACH payment). The non refundable fee for using an E Check is only $1.25.
The non-refundable fee for using a credit card is an additional 2.99%, paid to the service provider, Invoice Cloud. These services are available at any time, 24/7. Our website updates paid property tax information daily.
Please note that most other city offices may operate on schedules that are different from ours. Please call ahead, or visit their home pages for details. The Customer Service Division has an information station open to the public in the City Hall Lobby, immediately to the right as you enter the front door.
- On May 1, 2023, the Board of Estimate and Taxation set the mill rates for the fiscal year beginning July 1, 2023. These rates generate taxes based on the Grand List (assessment date) of October 1, 2022. This grand list (still) reflects values from the 2018 citywide property revaluation. You can view those mill rates here:
- Mill rate summary 2022 GL
There were public hearings on the proposed operating budget, city spending, and taxation throughout the spring of 2023. More information can be found elsewhere on this website.
The city will undergo a property revaluation for the October 1, 2023 grand list. The revaluation will affect taxes that come due in July, 2024. The revaluation will have no effect on taxes until that time. Questions about the revaluation should be directed to the Assessor's Office.
Mail Fraud / Check "Washing" / Checks Stolen from Mail: UPDATE:
The City of Norwalk Tax Collector’s office, and Norwalk taxpayers, have experienced situations where taxpayers have mailed checks to pay their property taxes, but the tax collector’s office never receives their checks. The checks are stolen from the mailstream and cashed by fraudsters. Taxpayers ultimately become aware that their checks were not timely received by the City, and reach out to the tax collector’s office expecting to be able to pay without interest. Taxpayers should be aware that interest is charged on late payments regardless of the reason. Even if a taxpayer is victim to this type of mail fraud, the tax collector does not have the authority to accept their payment without interest. Furthermore, there is no other official at City Hall, or at the State, with this authority.
Click the link here for more information about "check washing," mail fraud, and links to articles about what you can do to avoid becoming a victim of mail fraud: Checks Stolen / Mail Fraud
Many taxpayers are choosing to pay online using an E Check (ACH payment) as a way to avoid the risks involved in writing paper checks. More information on this payment method is available on this website.
- Tax Payment Information Policy
- The E Tax Bill look up online is now available
- Business personal property: Declarations are due by November 1 in the Assessor's office. To download a copy of the form, go to the Norwalk Assessor's page. There is a penalty assessed for filing after November 1. For further details please contact the Assessors.
Location: Room 105, on the first floor (ground level) of Norwalk City Hall.
Mailing address: Tax Collector, 125 East Avenue Room 105, Norwalk, CT 06851
Tel: (203) 854 - 7731 Facsimile: (203) 854 - 7770
Responsibilities: The tax collector's office is responsible for the billing and collection of property taxes and other charges that comprise approximately 90% of the city's operating revenue. The office operates under the authority of the Connecticut General Statutes.
Taxes and charges collected include:
- Real estate taxes
- Motor vehicle taxes
- Business personal property taxes
- Sewer use fees
- Sewer assessment fees, IPP fees, and other city charges
- Lisa Biagiarelli, CCMC, Esq., Tax Collector
- Al C. Palumbo, Jr., CCMC, Assistant Tax Collector
- Cynthia D. Haith, CCMC, Delinquent Tax Collector
- Jeanette Lopez, CCMC, Supervisor of Data Records (* Jeanette habla espanol) Escrow account maintenance; adjusted bills / certificates of correction; refunds; IVR and ACH payment posting
- Cathy Petrini, CCMC - Senior Cashier Transmittals, deposits; IVR & ACH payment posting; refunds; cashiering
- Charise Bronson Haith Tax Administrative Aide Cashiering; accounts payable; payroll garnishment; customer service; DMV issues; lien releases; recordkeeping
- Kalenia Woolford - Tax Administrative Aide Cashiering; refunds; bank branch collection processing & reconciliations; customer service; recordkeeping
- Joann Santiago - Cashier / Clerk (* Joann habla espanol) Cashiering; customer service; posting and recordkeeping
- Glossary of terms related to tax collection.
- Q & A on Elderly & Disabled Tax Relief
- Senior Services and Money Saving Program
- Questions & Answers on Property Taxes