Tax Collector

Tax Collector’s Office Window Hours: Monday through Friday, 8:30 am to 4 pm.   We do not close for lunch.    Please note City Hall is CLOSED Monday May 29 for Memorial Day.  Our office will reopen Tuesday morning, May 30 at 8:30 am. 


The Tax Collector’s and Assessor’s offices converted to a different software system on March 1, 2023.   Please be patient with us as we learn to process payments and navigate this change.   

There may be issues with the online payment portal and / or the telephone payment system as we continue to refine how our new software works.  If you are unable to make a payment online or over the phone at this time, please try again several hours later, or the next day.  We expect these lingering issues to be resolved soon.  

The online E tax bill lookup system also has changed.  The new system looks different, but you still are able to look up what you owe, and what you paid.  You will now also be able to put items directly in your "shopping cart" to pay them.  

We are mindful of the inconvenience to taxpayers and have scheduled this conversion at a time when the impact will be minimized (at the beginning, rather than end, of a month).  We appreciate your patience.  
Bills for the second installment were due January 1, 2023, payable without interest by February 1, 2023.  Interest for the month of May on second installment payments is 7.5%.  This represents 1.5% per month for five months (January through May) because interest reverts back to the January 1 due date.  Interest is charged by the month, not per diem.    
Tax bills for the first installment were payable by August 1, 2022, and are charged 16.5% interest for the month of April 2023 (1.5% per month for 11 months, reverting back to the July 1, 2022 due date).   

We filed lien continuing certificates on May 19, 2023.  There is now an additional charge of $24 to release the lien that has been filed. 
Bills are available online (E Tax Bill Lookup, upper left corner of this page, in the dark blue column).       
Please note:  Supplemental motor vehicle tax bills for newly registered vehicles (first time registration) that were processed between October 2, 2021 and July 31, 2022 were mailed on Feb. 21.  Normally, these bills would have been due January 1, 2023, payable by February 1, 2023.  This year, these bills were issued late, and were due March 1, 2023, payable without interest by April 1, 2023.   

 This extension applied ONLY to these supplemental motor vehicle tax bills and DID NOT AFFECT second installment payments on the 2021 grand list (due January 1, 2023, and payable by February 1, 2023).  

If you have any questions about this, please do not make any assumptions, but instead, please speak with a staff member in order to receive the correct information concerning pay-by dates and interest charges.    
Please enter City Hall through the main entrance. You will be greeted at the security desk, and directed to Room 105, on the first floor. 

You can reach the tax collector's office staff by email, or by phone at (203) 854 7731. If we do not pick up the phone, please leave a message, and we will call you back as soon as we 
Do you have questions about why your motor vehicle value increased?  Click the links 
 below (or in the Quick Links section on your right) for articles about why motor vehicle
 values have gone up.    

** This information was shared by the Connecticut Association of Assessing 
  Officers (CAAO).  Further questions should be directed to the Norwalk Assessor's Office.  

 Mailing addressTax Collector, 125 East Avenue  Room 105, Norwalk, CT  06851.

You may pay online - over the phone - or by mail at any time, 24 hours a day, seven days a week.  Details are below. 

If you are staying close to home due to COVID-19 concerns, there are still options for making your tax payment right from home.  You may pay by mail, or online or over the telephone using a debit, credit or ATM card, or (recommended) by using an "E check" (ACH payment).  Make your check payable to "City of Norwalk Tax Collector" and mail to: 

Tax Collector, 
City of Norwalk   
125 East Avenue  Norwalk, CT  06851.

You may pay taxes online here
If you need to look up your tax payment history for income tax purposes, we maintain five years of payment history online on the website, above.

You may call 1-203-318-9523 to pay by phone.   Your "year" for current bills is still  "2021" (grand list of 2021) and you will need your six digit LIST NUMBER found on your statement.  You may use a debit, credit, or ATM card to pay online, or over the phone. 

You may also pay online using an electronic check  ("E check" / ACH payment).  The non refundable fee for using an E Check is only $1.25.   

The non refundable fee for using a credit card is an additional 2.99% as of March 26, 2023 (the fee had been 2.75%), paid to the service provider, Invoice Cloud.  These services are available at any time, 24/7.   Our website updates paid property tax information daily.  

Interest on all late payments is charged at the rate of 18% per annum, 1.5% per month from the due date.  The minimum interest charge is $2 on each bill.   A portion of a month is considered the equivalent of a full month.  This is per state law, and there are no exceptions.   
Payments postmarked on or before February 1, 2023 are considered on time regardless of when we receive them.   Payments received February 2 or later with NO POSTMARK are LATE, and subject to interest.  
Tax Collector's Office
  We accept check, money order, and credit, debit and ATM card payments. If payment is being made in our office, we accept cash.  Transactions are processed, and receipts provided immediately.  There is no 'drop box' and we do not accept "drop off" payments.  

   The service of paying your property tax bill in person at one of 10 local bank branches was available through February 1 only.  We expect to be able to offer this service again in June 2023 for the next tax collection period.  This service is offered at no additional cost to you. You do not have to be a customer of the bank to pay there! Walk in, or drive up. Any bank-imposed COVID 19 restrictions may apply. You always need to bring your newly mailed tax bill with you to use this service. Please check back here for updates in June, 2023.  
   Please note that other city offices may operate on schedules that are different from ours.  Please call ahead, or visit their home pages for details.  The Customer Service Division has an information station open to the public in the City Hall Lobby, immediately to the right as you enter the front doors.     

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  • On May 2, 2022, the Board of Estimate and Taxation set the mill rates for the fiscal year beginning July 1, 2022.  These rates generate taxes based on the Grand List (assessment date) of October 1, 2021.  This grand list (still) reflects values from the 2018 citywide property revaluation.  You can view those mill rates here:
     Mill Rate Summary
         For more information on the operating budget, please go to Management & Budgets  

The tax rates for the upcoming July 2023 tax billing were set by the Board of Estimate and Taxation on May 1, 2023.  There were public hearings on the proposed operating budget, city spending, and taxation throughout the spring of 2023.  More information can be found elsewhere on this website.  

The city will undergo a property revaluation for the October 1, 2023 grand list.  The revaluation will affect taxes that come due in July, 2024.  The revaluation will have no effect on taxes until that time.  Questions about the revaluation should be directed to the Assessor's Office. 

            Property Taxes Q & A Pamphlet 


   In case of inclement weather, please check the city website, or call ahead.  If City Hall is open, our office is expected to be open, but in extreme weather, please call ahead to be sure. 

   Location: Room 105, on the first floor (ground level) of Norwalk City Hall.   

   Mailing address: Tax Collector, 125 East Avenue  Room 105, Norwalk,  CT  06851

   Tel: (203) 854 - 7731   Facsimile: (203) 854 - 7770

 Responsibilities: The tax collector's office is responsible for the billing and collection of property taxes and other charges that comprise approximately 90% of the city's operating revenue. The office operates under the authority of the Connecticut General Statutes

 Taxes and charges collected include:

  • Real estate taxes
  • Motor vehicle taxes
  • Business personal property taxes
  • Sewer use fees
  • Sewer assessment fees, IPP fees, and other city charges 
Tax Collector's Office Staff:

  • Lisa Biagiarelli, CCMC, Esq., Tax Collector
  • Al C. Palumbo, Jr., CCMC, Assistant Tax Collector
  • Cynthia D. Haith, CCMC, Delinquent Tax Collector
  • Jeanette Lopez, CCMC, Supervisor of Data Records  (* Jeanette habla espanol)  Escrow account maintenance; adjusted bills / certificates of correction; refunds; IVR and ACH payment posting
  • Cathy Petrini, CCMC -  Senior Cashier  Transmittals, deposits; IVR & ACH payment posting;  refunds; cashiering
  • Charise Bronson Haith   Tax Administrative Aide   Cashiering; accounts payable; payroll garnishment; customer service; DMV issues; lien releases; recordkeeping
  • Kalenia Woolford - Tax Administrative Aide   Cashiering; refunds; bank branch collection processing & reconciliations; customer service; recordkeeping 
  • Joann Santiago Cashier / Clerk  (* Joann habla espanol)  Cashiering; customer service; posting and recordkeeping 

Other information: