Tax Collector

Tax Collector’s Office Window Hours: Monday through Friday, 8:30 am to 4 pm.   We do not close for lunch.    

Please note City Hall is CLOSED Monday, June 19 in observance of Juneteenth.  Our office will reopen Tuesday morning, June 20, at 8:30 am. 

PLEASE READ ON FOR IMPORTANT INFORMATION CONCERING PAYMENT OPTIONS and SYSTEM ISSUES. 

The Tax Collector’s and Assessor’s offices converted to a different software system on March 1, 2023.   There are changes, and we appreciate your patience as we all learn to navigate these changes together.   

Your tax bill will look different this year!   Please check back here for updates.  We expect to have motor vehicle and business personal property bills available online by June 10.  Real estate bills will be available at a later date.  Check back here for updates.  Last day to pay is Tuesday August 1, 2023. 


The online E tax bill lookup system also has changed. The new system looks different, but you still are able to look up what you owe, and what you paid. You are now able to put items directly in your "shopping cart" to pay them.
   
Bills for the first installment of the October 1, 2022 grand list will be due July 1, 2023, and payable without interest by August 1, 2023.  Interest for the month of August on late first installment payments will be 3%.  This represents 1.5% per month for two months (July and August), because interest reverts back to the July 1 due date.  Interest is charged by the month, not per diem.    

Our office filed lien continuing certificates in May, 2023 for tax bills owing past due taxes on the 2021 grand list (due July 2022 and / or January 2023).  There is now an additional charge of $24 to release the lien that has been filed. 
   
New tax bills (due July 1, payable by August 1) will be available online (E Tax Bill Lookup, upper left corner of this page, in the dark blue column) soon.  Please check back here for updates.  We expect motor vehicle and business personal property bills to be available online by June 10. Real estate bills are not yet available.       

Please enter City Hall through the main entrance. You will be greeted at the security desk, and directed to Room 105, on the first floor. 

You can reach the tax collector's office staff by email, or by phone at (203) 854 7731. If we do not pick up the phone, please leave a message and we will call you back as soon as we 
can. 
 
 Do you have questions about why your motor vehicle value increased?  Click the links 
 below (or in the Quick Links section on your right) for articles about why motor vehicle
 values have gone up. 
 
https://www.norwalkct.gov/DocumentCenter/View/27399/Motor-vehicle-values-Hartford-Courant-article-2022
 
https://www.norwalkct.gov/DocumentCenter/View/27397/CAAO-compilation-Motor-vehicle-value-articles-Late-2021    

** This information was shared by the Connecticut Association of Assessing 
  Officers (CAAO).  Further questions should be directed to the Norwalk Assessor's Office.  
 
 Mailing address:  Tax Collector 
                             125 East Avenue  Room 105 Norwalk, CT  06851

You may pay online - over the phone - or by mail at any time, 24 hours a day, seven days a week.  Details are below. 
If you are staying close to home due to COVID-19 concerns, there are still options for making your tax payment right from home.  You may pay by mail, or online or over the telephone using a debit, credit or ATM card, or (recommended) by using an "E check" (ACH payment).  Make your check payable to "City of Norwalk Tax Collector" and mail to: 

Tax Collector 
City of Norwalk   
125 East Avenue  Norwalk, CT  06851
You may pay taxes online here
         
If you need to look up your tax payment history for income tax purposes, we maintain five years of payment history online on the website, above.

You may call 1-203-318-9523 to pay by phone.  This is an automated system.  If you call this number to pay, your "year" for current bills will be "2022" (grand list of 2022).  Have your bill in front of you when you call - you will need your LIST NUMBER, found on your bill. You may use a debit, credit, or ATM card to pay online, or over the phone. 

You may also pay online using an electronic check ("E check" / ACH payment).  The non refundable fee for using an E Check is only $1.25.   

The non-refundable fee for using a credit card is an additional 2.99% as of March 26, 2023 (the fee had been 2.75%), paid to the service provider, Invoice Cloud. These services are available at any time, 24/7. Our website updates paid property tax information daily. 

Interest on all late payments is charged at the rate of 18% per annum, 1.5% per month from the due date.  The minimum interest charge is $2 on each bill.   A portion of a month is considered the equivalent of a full month.  This is per state law, and there are no exceptions.   
  
Payments postmarked on or before August 1, 2023 will be considered on time regardless of when we receive them.   Payments received August 2 or later with NO POSTMARK are LATE, and subject to interest.  
    
 
Tax Collector's Office
   
  We accept check, money order, and credit, debit and ATM card payments. If payment is being made in our office, we accept cash.  Transactions are processed, and receipts provided immediately.  There is no 'drop box,' and we do not accept "drop off" payments.  

   The service of paying your property tax bill in person at one of 10 local bank branches will be available as soon as tax bills are mailed in June / July 2023.     This service is offered at no additional cost to you. You do not have to be a customer of the bank to pay there! Walk in, or drive up. Any bank-imposed COVID 19 restrictions may apply. You always need to bring your newly mailed tax bill with you to use this service. Please check back here for updates.  
         
    
      
         
   Please note that other city offices may operate on schedules that are different from ours.  Please call ahead, or visit their home pages for details.  The Customer Service Division has an information station open to the public in the City Hall Lobby, immediately to the right as you enter the front doors.     

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  • On May 1, 2023, the Board of Estimate and Taxation set the mill rates for the fiscal year beginning July 1, 2023.  These rates generate taxes based on the Grand List (assessment date) of October 1, 2022.  This grand list (still) reflects values from the 2018 citywide property revaluation.  You can view those mill rates here:
     
     Mill Rate Summary
         For more information on the operating budget, please go to Management & Budgets  

    There were public hearings on the proposed operating budget, city spending, and taxation throughout the spring of 2023.  More information can be found elsewhere on this website.  

  The city will undergo a property revaluation for the October 1, 2023 grand list.  The revaluation will affect taxes that come due in July, 2024.  The revaluation will have no effect on taxes until that time.  Questions about the revaluation should be directed to the Assessor's Office. 

            Property Taxes Q & A Pamphlet 



 		 

   In case of inclement weather, please check the city website, or call ahead.  If City Hall is open, our office is expected to be open, but in extreme weather, please call ahead to be sure. 
 

   Location: Room 105, on the first floor (ground level) of Norwalk City Hall.   


   Mailing address: Tax Collector, 125 East Avenue  Room 105, Norwalk,  CT  06851


   Tel: (203) 854 - 7731   Facsimile: (203) 854 - 7770

 Responsibilities: The tax collector's office is responsible for the billing and collection of property taxes and other charges that comprise approximately 90% of the city's operating revenue. The office operates under the authority of the Connecticut General Statutes. 

 Taxes and charges collected include:

  • Real estate taxes
  • Motor vehicle taxes
  • Business personal property taxes
  • Sewer use fees
  • Sewer assessment fees, IPP fees, and other city charges 
Tax Collector's Office Staff:

  • Lisa Biagiarelli, CCMC, Esq., Tax Collector
  • Al C. Palumbo, Jr., CCMC, Assistant Tax Collector
  • Cynthia D. Haith, CCMC, Delinquent Tax Collector
  • Jeanette Lopez, CCMC, Supervisor of Data Records  (* Jeanette habla espanol)  Escrow account maintenance; adjusted bills / certificates of correction; refunds; IVR and ACH payment posting
  • Cathy Petrini, CCMC -  Senior Cashier  Transmittals, deposits; IVR & ACH payment posting;  refunds; cashiering
  • Charise Bronson Haith   Tax Administrative Aide   Cashiering; accounts payable; payroll garnishment; customer service; DMV issues; lien releases; recordkeeping
  • Kalenia Woolford - Tax Administrative Aide   Cashiering; refunds; bank branch collection processing & reconciliations; customer service; recordkeeping 
  • Joann Santiago - Cashier / Clerk  (* Joann habla espanol)  Cashiering; customer service; posting and recordkeeping 


Other information: