Resident cooperation can be very helpful to the efficient and timely removal of snow and ice and the restoration of safe travel in the City. Here’s what you should know and what you can do to improve operations:

• Snow Removal Policy
• Snow Emergency Routes
• Snow Emergency Routes Map
• Guide to Understanding Snow Removal Operations
• Snow Plowing Operations and Parked Vehicles
• Snow Removal Recreations and Parks Department

Winter Storm Preparedness

Winter storms can bring freezing rain, ice, snow, high winds, or a combination of these conditions. They can cause power outages that last for days, make roads and walkways very dangerous, and can affect community services. Planning and preparing can help you manage the impact of a winter storm and keep you and your family safe. A sustained power outage can have a significant impact on people who require electricity to power medical equipment, so make sure that you have a plan to take care of yourself and your family during an outage.

For a Winter storm safety tips visit:
http://www.fema.gov/media-library-data/1408633655071-32caae446efef4ab2f4fcccdb55f725c/PrepareAthon_WINTER%20STORMS_HTG_FINAL_508.pdf

For winter storm and other disaster safety tips from the American Red Cross in multiple languages visit:
http://www.redcross.org/prepare/disaster-safety-library

Additional Resources

• http://www.greatwinterweatherparty.org/
• http://www.ready.gov/winter-weather
• FEMA Flood Zone Map
• Winter Storms and Extreme Cold
• Winter Storms and Extreme Cold (Spanish)
• Winter Driving
• Power Outage Information

Residents who feel they have a legitimate concern or complaint should call the Customer Service Center at 854-3200.